A Taste of India

An online Pasadena Newspaper posted a craigslist ad looking for reporters to cover most of their local city government and political reporting for the city of Pasadena, CA. Nice enough ad, yes? Apparently, the owners of Pasadenanow.com believe it's going to sound nicer coming from Bangledesh, India, which is where the ad was placed.

Who are they kidding? How the hell is someone that is continents, timezones, and anything else in between supposed to cover politically charged events as well as other miscellaneous street beats from the country of India? And forget anyone international. I can't cover anything from Dallas, Texas when I live out here in California? How much of a trusted source would I be? How detached will everything feel for the local consumer?

And as for the international reporters, exactly what time are they going to make their calls to the local gub-ment and when do they expect return phone calls? I can't count how many times I've been deflated when I've had to make a service call and I know that it's being routed to another international location. I guess we shouldn't be surprised, considering that most of our computer troubleshooting (including parts and supplies), cable TV technical support, and other miscellaneous functions are, too, part of the India outsourcing phenomenon. Now, I'm not some North American Flag Waving Made In the USA type of chick, I just don't understand how customer service can excel when call center operations are not based on or near a headquarters where an escalation, if necessary, can, and should occur, under certain circumstances.

I know it's not just me, who feels totally disconnected when speaking to a representative whose voice (not the dialect, the sound quality) has got that Roger/Zapp (R.I.P.) thing going on. There have been a few times where I have called in for my high speed internet support and they have subsequently told me that my service was disconnected, (when actually, it only needed a reset). It's oddly disquieting to feel like the person on the other end of the line doesn't know what they are talking about, and feel like they don't care, yet, they speak almost impeccable English (even with the accent), and generally do answer your questions. However, there is always a lingering feeling that they didn't quite get the question that you were asking them, and that you might be in for a long term conversation to boot. I also, on a very regular basis, get the distinct feeling that I am in a two to three second time delay in getting my questions answers, no doubt due to the speed of sound traveling literally across the country, which also perpetuates my deep fear that I am giving my personal information to someone who is going to take the money (little that is) and run.

Am I the only one?

Does outsourcing creep you out?

TKO

Hey y'all I have been a day late and a dollar short in posting. There are so many things going on with me, both personally and professionally.

Everything and anything you could imagine, has happened to me in the course of six months (Yes, I am in VERy good health, No, I have NOT been a victim of crime, and NO, I have NOT been knocked up).

Other than the aforementioned, think about something that can happen to a girl in a six month period. YEP, it happened. Check out all my labels for the posting, and you can use your imagination about the "what had happened wuz's"

NOT TO MENTION, my current (and hopefully soon to be past) employer has blocked out blogger. Who do they think they are, when is a girl like me supposed to blow off steam? On my own home computer on my own personal time? Hehehe.

Like the Terminator, I'll be back, and when I am, don't call it a comeback.

Miss P.

Habla Espanol?

In respect to the coastal states, the value of knowing a secondary language is almost tantamount to having a secondary collegiate education. There are innumerable job postings that are listed, where, they not only require knowing a second language, but actually post it in the language they are looking for you to know.

With English not being the official language of the united states, our melting pot consists of innumerable languages (Farsi, French, and in particular, Spanish). The spanish population has imploded in recent years, and, in fact, they are progessing as the largest minority (for lack of a better word) in this country. This land was originally inhabited by almost every ethnicity that you can imagine (Sans European) prior to the Columbus raid, so during that time there were far reaching implications of what was communicated prior to that. This is understood.

With that said, if in fact there is a high latino population (surging and emerging) that would also mean that there are more and more Latinos entering the work force. Because of this, those who do have English as a Second Language have SPANISH as their first language. With that said, if you live or visit any coastal state (Texas, California, New York), even an increasing number of employees are conversing in their native languages directly on the work floor.

The value of knowing a second language is beautiful, no matter which one. Any language is a form of communication (Sign Language included), and to break a barrier with a person who believes that you are unable to speak with them cannot be measured in words. I've witnessed it and it's wonderful. As for me, once again, I'll reserve my opinions after every one has posted.

But that's not the question at hand. . .There are many, and you can respond to any of of them you wish. . .

If this economy works primarily in one language (American English), then would there be a necessity to require employees to speak a secondary language in a work location where the primary language IS English? (With the exception of call centers, where in bound calls come in from people speaking everything from Arabic to Swahili). Has the tide turned where those who have mastered the English language (as most were trained to do in their primary school years, as well as secondary education) came back to haunt many of them? Is it appropriate for any person that speaks a secondary language to carry on an entire conversation in the work place with someone who is unfamiliar with the language? If you went outside of Western Civilization, would anyone care for you enough to ensure all could speak to you in your native tongue? Should everyone just get on the good foot and learn a second language, for their benefit?

How Effective/Necessary is it to Know A Secondary Language in The Workplace? Should Employers Require it?