Who are they kidding? How the hell is someone that is continents, timezones, and anything else in between supposed to cover politically charged events as well as other miscellaneous street beats from the country of India? And forget anyone international. I can't cover anything from Dallas, Texas when I live out here in California? How much of a trusted source would I be? How detached will everything feel for the local consumer?
And as for the international reporters, exactly what time are they going to make their calls to the local gub-ment and when do they expect return phone calls? I can't count how many times I've been deflated when I've had to make a service call and I know that it's being routed to another international location. I guess we shouldn't be surprised, considering that most of our computer troubleshooting (including parts and supplies), cable TV technical support, and other miscellaneous functions are, too, part of the India outsourcing phenomenon. Now, I'm not some North American Flag Waving Made In the USA type of chick, I just don't understand how customer service can excel when call center operations are not based on or near a headquarters where an escalation, if necessary, can, and should occur, under certain circumstances.
I know it's not just me, who feels totally disconnected when speaking to a representative whose voice (not the dialect, the sound quality) has got that Roger/Zapp (R.I.P.) thing going on. There have been a few times where I have called in for my high speed internet support and they have subsequently told me that my service was disconnected, (when actually, it only needed a reset). It's oddly disquieting to feel like the person on the other end of the line doesn't know what they are talking about, and feel like they don't care, yet, they speak almost impeccable English (even with the accent), and generally do answer your questions. However, there is always a lingering feeling that they didn't quite get the question that you were asking them, and that you might be in for a long term conversation to boot. I also, on a very regular basis, get the distinct feeling that I am in a two to three second time delay in getting my questions answers, no doubt due to the speed of sound traveling literally across the country, which also perpetuates my deep fear that I am giving my personal information to someone who is going to take the money (little that is) and run.